When working in a care setting it is so important to build positive relationships with care users.
Confidentiality and the correct handling of personal information are vital for trusting relationships
and a breach in this may lead to a service user becoming unwilling to cooperate with their care
providers.
This course provides an introduction to the concept of handling information in care settings. At the
end of the course you will understand the need for secure handling of information and you will know
how to access support if you have any questions regarding access to information. The course will
cover the important role confidentiality plays in developing trusting relationships with the people in
your care and it will define key terms such as ‘need to know’ and ‘consent’. It also touches on the
legislation that is in place relating to the handling and storing of information and the obligations
each person has under these laws.

Duration: 20 minutes (Note: This is based on the amount of video content shown and is rounded off.
It does not account in any way for loading time or thinking time on the questions).